Testimonials

I have used 5 star for last 7 years. Very professional and quality service where customer is treated with respect. 5 Star always presents ways to save money, is clear how long parts should last, what is short term vs long term fix and lets customer decide. Pricing is better than competitive and a fair market average charged because of superior service. Punctual, reliable, responsive, professional and high quality work. I have multiple homes in the area and use 5-Star exclusively. They really care about not leaving someone out in the heat, or cold and will work to get you going no matter the time or day of the week. It is a veteran owned business, and while its nice to support that, I do it because the service is absolutely the best.

I have used 5 star for last 7 years. Very professional and quality service where customer is treated with respect. 5 Star always presents ways to save money, is clear how long parts should last, what is short term vs long term fix and lets customer decide. Pricing is better than competitive and a fair market average charged because of superior service. Punctual, reliable, responsive, professional and high quality work. I have multiple homes in the area and use 5-Star exclusively. They really care about not leaving someone out in the heat, or cold and will work to get you going no matter the time or day of the week. It is a veteran owned business, and while its nice to support that, I do it because the service is absolutely the best.

Five Star replaced both my heating and air conditioning systems. They did a phenomenal job and gave a me a great price. The whole crew was very knowledgeable. D will come out and give you an honest evaluation of your issues and how to solve them. Everyone I have referred them to has been very happy with their service. He was able to keep our aircraft carriers systems running and he can do the same for your house. I would not let anyone else take care of my HVAC needs.

Five Star Heating and AC have replaced both of my AC units. Additionally, I use them for the yearly maintenance and check ups.

What I appreciate the most is that they have never been late nor missed an appointment. In fact, I have called once at 7 am with an issue and they arrived with in an hour, in between jobs, to check out the issue. This is a very customer first business and they have tried very hard to be accommodating.

I refer this company to anyone needing AC work.

Five Star Heating & A/C is the best A/C company I’ve ever use. Therefore, there’s no need for me to use any other A/C company. Very reliable, trustworthy, professional and always on time.

Demarcus has worked on my AC until many times. Always does great work and at fair price. Highly recommend him.

Demarcicus has gotten us out of an AC bind multiple times! He comes right out and fixed any AC or heating issues immediately. Plus he’s just a super nice guy 🙂 Highly recommend!

I don’t usually gush on reviews, but this time I’m going to and it is well deserved! Yesterday evening around 7 PM our home heating system decided to die on us with temps in the low teens. We started calling to see if we could find anyone to come out on an emergency basis. We were doubtful since it was a Sunday night before a holiday. We received a call back in just a few minutes from D’Marcus Childress the owner of 5 Star Heating and AC. He literally was at our door in 10 minutes! He came in and worked for over an hour to try to ascertain what the problem was. It seems our unit was old (we’ve only lived here 2 years) and was rusted through as well as having a freon leak amongst other problems. He laid out all the choices that we had as far as dealing with the issue and with absolutely no pressure. We decided for peace of mind to just go with a new unit. He said that he would be back the next morning at 8 AM to do the job. And true to his word, he was! And to top it off it snowed the night before. When he got up that morning and saw the snow, he didn’t want to trust the supplier would be able to deliver our unit so he asked one of his team members to drive to the other side of Dallas to pick it up when they opened so we wouldn’t be without heat any longer than we had to. And it was a good thing that he had such forethought, because after our unit was picked up, the supplier decided to close for the rest of the day because of the weather. He and his team worked as hard as they could all morning in the 15 degree weather to install our inside and outside units. And now we are sitting in a nice warm home! And for all of the above, his price was fantastic! You couldn’t ask for better service or a kinder more honest individual! We HIGHLY recommend 5 Star Heating and AC for all of your HVAC needs!

My a/c was not sending cold air into the house. I called Five Star and they came out two hours after my call. The problem was identified and fixed quickly. Also, the level of professionalism and quality was some of the best I’ve ever had! Thank you Five Star, I will only be doing business with you and recommending you to everyone!

Jason C

Mr. Childress has helped use out starting in 2019 with offering good advice, fair repair cost and responsiveness, and when it was time to get a new unit he was cost effective and did great work. He knows his stuff and his crew does a great job. While dealing with an AC is never ideal, he makes it a good experience in the end. Highly recommended in the Wylie/Murphy Area.